Skip to main content

Cancellation Refund Policy

Understanding Our Commitment to Customer Satisfaction

At Samson Equipment Inc., we strive to deliver high quality, American made strength and conditioning equipment that meets the specific needs of coaches, athletes, and facilities across the country. We understand that sometimes plans change and you may need to return or cancel an order. This page outlines our cancellation and refund policy to ensure transparency and trust between Samson Equipment and our valued customers.

Standard Product Returns

Returning a Standard Item

If you purchase a standard product meaning it follows our standard specifications for color, dimensions, and options and decide you no longer want it, Samson Equipment will provide a refund of the original sales price minus a 30 percent restocking fee.

To qualify for a refund, the product must:

  • Arrive at Samson Equipment in good, salable condition.
  • Be properly packaged by the customer for safe return shipping.
  • Be returned at the customer’s expense, including all shipping costs.

Once the returned item arrives and is inspected by our quality control team, a refund will be processed for the approved amount.

Restocking Fee Explanation

The 30 percent restocking fee covers inspection, repackaging, and administrative processing. This ensures all returned products meet our performance and safety standards before being made available to new customers.

Custom Product Orders

No Refunds for Custom Orders

If your purchase involves a custom product which includes unique color schemes, logo branding, modified dimensions, or nonstandard configurations, no refund will be provided if you decide not to keep the item.

Each custom product is designed and fabricated specifically for your program or facility. Because of this personalization, these items cannot be restocked or resold.

Examples of Custom Orders Include

  • Weight racks or benches featuring school or team colors
  • Equipment with engraved or embroidered logos
  • Custom sized platforms or flooring solutions

For more information about our customization process, visit our Custom Solutions page to see how each order is built uniquely for your needs.

Used Equipment Returns

Used Product Policy

If the product whether standard or custom has been used and shows no structural defects, it is not eligible for a refund. This policy maintains the integrity and safety of all Samson Equipment products sold to customers.

Used or installed items cannot be resold as new and are therefore ineligible for return or exchange.

Damaged or Defective Equipment

If your product arrives with visible damage or a structural defect, please contact our team immediately. Our customer service department will work with you to evaluate the issue and determine whether it qualifies for a repair, replacement, or refund.

For all warranty related questions, please review our Built for Strength Warranty page which outlines the coverage terms for Samson manufactured equipment and components.

Cancellation Requests

Before Production Begins

If you wish to cancel an order before production has begun, Samson Equipment will make every effort to accommodate your request. However, once fabrication or assembly starts, cancellation fees may apply based on materials, labor, and administrative costs already incurred.

After Shipment

Once an order has shipped, it is considered fulfilled and must follow the standard return policy detailed above.

How to Request a Cancellation or Return

To initiate a return or cancellation request, please contact our support team directly:

Our team will provide step by step instructions for packaging, shipping, and documentation to ensure your request is processed efficiently.

Why Samson Equipment Maintains These Policies

As a United States based manufacturer that produces custom engineered weight room solutions, Samson Equipment builds each order with precision and care. Our cancellation policy ensures fairness to both the customer and our production team by covering material costs and labor associated with each order.

When you choose Samson, you are choosing craftsmanship, accountability, and long lasting performance. To learn more about our mission and history, visit our About Samson Equipment Inc. page.

Final Notes

  • Refunds are issued only after returned products pass inspection.
  • Shipping costs are non refundable.
  • Samson Equipment reserves the right to deny refunds if returned products arrive damaged, incomplete, or unsalable.
  • For all custom projects, design modifications or cancellations must be approved in writing prior to production.

Samson Equipment Inc. remains dedicated to building lasting relationships through honesty, durability, and unmatched service. We encourage all customers to review their orders carefully before submitting and to reach out with any questions about product customization or delivery.