Cancellation/Refund Policy

If the product arrives in good shape, has no structural defect, and is a standard product (color, dimensions, options), and the customer simply does not want the item, the customer will be refunded the original sales price minus a 30% restocking fee. Customer will pay to ship back to Samson Equipment and will be responsible for proper packaging and all shipping costs in order to receive a refund. Item(s) must arrive at Samson Equipment in good, salable condition before a refund will be given.

If the product arrives in good shape, has no structural defect and is a custom product (color, dimensions, options) and the customer simply does not want the item no refund will be given.

If the product is used (standard or custom) has no defect, and the customer simply does not want the item, no refund will be given.

Custom Orders must be canceled within 5 days of contract for a full refund. After 5 days, a 75% restocking fee will be applied.

For warranty related policy questions please see our Built for Strength Warranty.